1. Product Quality Guarantee
We take great care to source and deliver top-quality products to our customers. If any item you receive from us is damaged or defective, we offer a warranty that ensures we will resolve the issue to your satisfaction.
2. Warranty Coverage
This Warranty covers:
- Soil Amendments: If there is an issue with the product’s quality (e.g., improper consistency or contamination), we will gladly exchange it or offer a refund.
- Fertilizers: If you receive fertilizers that are damaged or expired, we will provide a full refund or replacement.
- Landscape Fabrics: Should you encounter defects such as tears, damage, or manufacturing flaws within the product, we will offer a replacement or refund.
3. Warranty Period
Our standard warranty period is 30 days from the date of purchase. If the product is found to be defective within this period, please contact us to initiate the warranty process.
4. How to Claim Warranty
To claim your warranty, please follow these steps:
- Contact Us: Reach out to our customer support team at admin@rlivax.xyz or through our contact page with details of your purchase and the issue.
- Provide Proof of Purchase: Please include your order number and any photos of the defective product.
- Return the Product: If required, we may ask you to return the defective item for further inspection.
5. Non-Warranty Conditions
Our warranty does not cover:
- Damage caused by misuse or improper handling.
- Products that have been modified or altered in any way.
- Normal wear and tear, or damages resulting from exposure to extreme conditions after the product has been used.
6. Refunds and Replacements
If a product is found to be defective under the warranty, we will either issue a refund or send a replacement product, depending on availability and the nature of the issue. Refunds will be processed to the original payment method.